sonya's flowers flower pages

Disappointing, cannot begin to explain how we feel regarding the extreme lack of service for flowers that were delivered to my sister-in-laws funeral yesterday. My nieces originally worked with Sonya for the order of hydrangeas, their mothers favorite, (along with other flowers) for the table setting at their mothers funeral. The hydrangeas fared very poorly only hours after being placed in the vases. My niece (19) called Sonya and she said to come done to discuss. While still dressed for the funeral, she went down with a sampling of the problem, and Sonya did not offer any apologies or condolences, and spoke very condescendingly to her. She called me while in the flower shop very distressed. I asked to speak with Sonya. When she came on the phone again she offered no apologies, spoke to me in a very elevated tone, stating it was our fault, and she would not be doing anything else for us, and when I questioned her tone of voice she told me the conversation was done, and hung up on me.

What needs to be questioned here is why Sonya did not do the right thing? The right thing, without question would have be to apologize for the dead flowers, and provide a refund for the hydrangeas. The order was over $300, and the hydrangeas were less than 1/2 of the total order. She would have come out of even, gained a customer (our entire family) for life, and not have a young woman experience the worst treatment of her life on the day of her mothers funeral. Even if it had been a loss for Sonya, it still would have been the right thing to do. When a business does well the customer tells maybe ten people, when a business does poorly, that customer will tell 30. Very, very disappointing.